Bereavement volunteer for telephone support

Cruse Bereavement Care

Register your Interest

We’re looking for empathetic individuals with good listening skills to join our dedicated team of volunteers to provide ongoing telephone support to clients who have been bereaved by death. Cruse’s key resource is its volunteers. None of what Cruse achieves would be possible without the passion, dedication and skills of our volunteers.  We are recruiting to this role during the  COVID-19 emergency as we are expecting the demand for the support we offer to increase considerably. 

As a Bereavement Volunteer, your role will be to:

  • Support the local branch to provide emotional support to clients through fixed ongoing telephone sessions.
  • Promote the work of Cruse including the national helpline and local support services. 

During the COVID-19 emergency, all our services are being delivered online and via the telephone. The safety of our volunteers and clients is our highest priority; therefore this role will be based at home for the current time being. When we are able to resume our normal services, you may have the opportunity to undertake the face to face training module, in which you can begin seeing people face to face if you choose.

Your training will also be delivered online during the crisis period. It will consist of 4 mini modules based on grief and loss, assessment and triage and support skills including traumatic grief, followed by a telephone support module and a safeguarding module.

When you have passed the course, you will receive a full induction into your local Branch. You will also need to attend monthly supervision with a dedicated supervisor; this will initially be via telephone or via online platform such as Zoom.

As part of your ongoing learning and continued professional development, you will also need to attend 15 hours of ongoing training per year. Training modules are being adapted to be delivered online and we also have a range of e-learning courses available.

We offer all our volunteers: 

    • Full induction to Cruse and your role
    • Invitations to regular training events 
      • A dedicated Supervisor to offer support and guidance
      • Reimbursement of out of pocket expenses 
      • Volunteer newsletter.


      You don't have to have done this kind of work before. We are looking for people with

      • Good listening and communication skills.
      • Good organisational skills.
      • Personal and friendly manner.
      • A good level of computer literacy or the willingness to learn.
      • Access to a computer/laptop, tablet or smart phone.


      • Be part of a supportive volunteer team 
      • Providing help to bereaved people in need
      • Meet new people
      • Learn new skills, and benefit from ongoing support and training 
      • An opportunity to enhance your CV

      Practical Considerations

      Due to the sensitive nature of our work, you will need to adhere to all of our standards and policies, specifically our safeguarding, confidentiality and GDPR policies. You will also need an enhanced DBS check, which will be carried out free of charge.

      When do I need to be available?

      Morning Afternoon Evening

      Register your Interest

      • Details
      • Equal Opportunities Policy or Statement
      • Expenses
      • Health and Safety
      • Induction
      • Insurance Cover for Volunteers
      • Other
      • Suitable for 13 - 16 years
      • Suitable for 16 - 18 years
      • Suitable for a group of volunteers
      • This role is adaptable for different abilities
      • Training