City Champion

Brighton and Hove City Council

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What is a City Champion?

A City Champion provides a friendly welcome to visitors, offering information, help and advice, making sure they have a great stay and want to return. They are passionate and knowledgeable about Brighton & Hove and love meeting new people. Their enthusiasm and knowledge enhances the visitor’s experience and reinforces Brighton & Hove as a friendly, welcoming and culturally vibrant City.

What does a City Champion do?

  • Provides on-street welcome and advice to visitors
  • Promotes the great things to see and do in Brighton & Hove
  • Points visitors in the direction of their nearest Visitor Information Point if they need further help and advice

Skills

We are looking for volunteers who are:

  • Passionate about Brighton & Hove
  • Knowledgeable about the City
  • Have excellent people skills
  • Approachable and friendly with a helpful and patient attitude
  • Able to commit to at least one four hour “shift” each week for a minimum of six months

Benefits

Benefits of being a City Champion

  • Trade pass allowing free admission into the city’s main tourism attractions
  • Uniform and back pack
  • Full initial training and ongoing development through participation in familiarisation visits
  • Invitations to VisitBrighton networking events
  • Fortnightly newsletter to keep you up to date
  • Satisfaction from helping visitors to Brighton & Hove welcome
  • Opportunity to meet lots of new people from all over the UK and around the world
  • Knowledge that you’re making a difference and making a valuable contribution to the City

Practical Considerations

Frequently Asked Questions:

Can anyone volunteer?

Yes as long as you are over 18 years of age and have the legal right to volunteer in the UK. There is no maximum age limit.

Do I need volunteering experience?

No. We are mostly looking for passion and enthusiasm.

I am not from the UK, does that matter?

Not at all – we will welcome volunteers with language skills to help our overseas visitors. We only ask that you can communicate well in clear, correct English and are passionate about the city.

I have a disability, can I still apply?

Absolutely! We welcome applications from all and would welcome additional skills such as sign language experience. Please note however, that volunteers will need to be able to work outside. If you have any specific needs please give us details.

When do I need to be available?

Volunteers will need to sign up to a minimum of one four-hour shift per week, for a minimum of six months. Allowances will be made for personal commitments such as annual leave, sickness etc.

Morning shifts are from 10.30am-1.30pm, and afternoon shifts from 1.30pm-4.30pm.

You can specify your availability on the application form, but generally we require more volunteers on weekends.

Can I choose where I am based?

No, it could be at a number of locations, but you will be working within the city centre. We’ll rotate your location regularly.

Do I get training?

Absolutely – we will train you so you are familiar with local attractions, places to stay, shopping areas etc, and in the full range of events happening in the city. We will also provide accredited training in customer service skills, plus training on equality issues including accessibility. Ongoing training will include invitations to VisitBrighton networking events and familiarisation trips to local businesses as well as quarterly meetings and social events.

Will I be paid?

No, all volunteers give their time for free, although you will be able to claim back any bus fares encountered while travelling to and from your shift.

What if the weather’s bad?

Our visitors will still come to the city, so our volunteers need to be prepared to work in inclement weather – umbrellas will be provided when necessary. If the weather is really bad we’ll call you to say you won’t be required.

Will I be expected to offer tours?

No, not at all. You will be assigned to a particular area which you in. Although you will be roaming it will be with the specific purpose of welcoming and assisting visitors who need information and advice.

Will I be insured?

Yes you will be covered by the council’s insurance policies as long as you are wearing your official Brighton & Hove City Council ID badge.

If I start and then find I cannot commit can I withdraw?

Yes you are free to withdraw at any stage. However it would be helpful if you thought carefully about applying as we need to make sure we have enough volunteers to welcome visitors to the city.

Will I work alone?

Yes, you will be mostly working on your own.

Will I be “quality checked” while volunteering?

Yes we will use customer satisfaction surveys and mystery shoppers to evaluate the quality of the scheme, and we will discuss the outcomes of these with you.

When do I need to be available?

Details 3 hours shift either morning (10:30-13:30) or afternoon (13:30-16:30). Mainly weekends but you more than welcome to volunteer for a weekday. We welcome volunteers who can do one shift every two weeks for at least 6 months.
Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

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