Counselling Service Administrator
This is an administrative role for the Counselling Service, ensuring appointments are scheduled appropriately and clients followed up when appointments are missed.
- Some data collection will be necessary
- Telephone contact with the Counselling Team
- Answering correspondence received to the Counselling email inbox
- Maintaining a database of contact names
- Collecting the quarterly attendance statistics from the Counsellors
- Ensure the Counselling is presentable and fit for purpose
- Liaise with the Counselling Service Manager.
The volunteer for this role will be computer literate, familiar with MS Office; accuracy is an essential skill in this role.
It is Turning Tides hope and expectation that Volunteers will:
- be inclusive and welcoming
- communicate with staff on duty
- be flexible to the needs of the staff member on duty
- abide by the confidentiality, Professional Boundaries and Health and Safety Policies at all times.
- You will gain a great insight into the work of Turning Tides to end Local Homelessness
- You will gain experience of working in a dedicated team
- You will work alongside employees and receive full support for the role
The role will require two character references
Professional Boundary and Confidentiality Training will be given during the Induction Meeting.
When do I need to be available?
|Details||2 - 4 hours per week Monday to Friday Mornings or afternoons|
Where does this role take place?
St Clare's Community Hub
6 - 8 Marine Place
- Homeless and Housing
Appropriate for (e.g. 18+, LGBT, BME, Women only)
- Equal Opportunities Policy or Statement
- Health and Safety
- Insurance Cover for Volunteers
- Suitable for 13 - 16 years
- Suitable for 16 - 18 years
- Suitable for a group of volunteers
- Support on Offer