Counselling Service Administrator

Turning Tides

Register your Interest

This is an administrative role for the Counselling Service, ensuring appointments are scheduled appropriately and clients followed up when appointments are missed.

Main Duties:

  • Some data collection will be necessary
  • Telephone contact with the Counselling Team
  • Answering correspondence received to the Counselling email inbox
  • Maintaining a database of contact names
  • Collecting the quarterly attendance statistics from the Counsellors
  • Ensure the Counselling is presentable and fit for purpose
  • Liaise with the Counselling Service Manager.


The volunteer for this role will be computer literate, familiar with MS Office; accuracy is an essential skill in this role.

It is Turning Tides hope and expectation that Volunteers will:

  • be inclusive and welcoming
  • communicate with staff on duty
  • be flexible to the needs of the staff member on duty
  • abide by the confidentiality, Professional Boundaries and Health and Safety Policies at all times.


  1. You will gain a great insight into the work of Turning Tides to end Local Homelessness
  2. You will gain experience of working in a dedicated team
  3. You will work alongside employees and receive full support for the role

Practical Considerations

The role will require two character references

Professional Boundary and Confidentiality Training will be given during the Induction Meeting.

When do I need to be available?

Details 2 - 4 hours per week Monday to Friday Mornings or afternoons
Morning Afternoon Evening

Where does this role take place?

St Clare's Community Hub
6 - 8 Marine Place
West Sussex
BN11 3DN

Register your Interest

  • Details
  • Appropriate for (e.g. 18+, LGBT, BME, Women only)
  • Equal Opportunities Policy or Statement
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training