Digital Champion

Carers Support West Sussex

Register your Interest

Carers Support West Sussex is a charity supporting family and friend carers living in West Sussex. With more than 26,000 carers registered with the charity, we run Support Groups and a Carer Response Line which help carers access equipment to assist them in their caring role and provide funds so carers can do something for themselves.  We also help carers access counselling and call back services, well-being support, and have teams in all the of the major hospitals in West Sussex. 

We are now looking for volunteers to support our carers remotely and by telephone to help them to get digitally connected online.

We will match you with a carer who needs some support to enable them to benefit from the digital world.

You will make a difference by supporting carers to be more confident using IT equipment and connecting online. It could mean that they can now connect to family, do their own shopping, email or complete forms online. It can open up a new world and help people enjoy all the benefits that the digital world can bring.

You might have to help with:

  • setting up and using an email account
  • browsing the internet
  • staying safe online
  • using Zoom or other ways to video call (Whatsapp etc)
  • using price comparison sites
  • online shopping
  • setting up social media accounts.

A designated mentor will support you in your role and provide you with 1-1 reviews on the role. You will be part of a wider volunteering team and there will be opportunities to meet with other Digital Champion volunteers and staff and attend team meetings where appropriate.


We are looking for people who are:

  • Enthusiastic about the benefits of being online and able to share this with others.
  • Have a friendly approach and the confidence to encourage people to have a go at building online skills.
  • Good IT skills and able to use online systems including zoom.
  • Patient and able to explain in simple terms.

You also need to be willing and able to do the following online training 

  • Induction to Carers Support West Sussex
  • Basic Adult Safeguarding 
  • GDPR .


You will have the opportunity to develop your digital skills while supporting others.

It  can also be great for your CV, if that interests you, and all courses are linked to a certificate and open badge as well as the foundation course CPD accredited.

You will also have access to the Digital Unite training portal and online resources

Practical Considerations

The role is home based and you will need:

  • Access to a computer or laptop
  • Wifi access within your home
  • Telephone with inclusive minutes to make calls.

We will require 2 References and a basic DBS check before you can be accepted for the role.

When do I need to be available?

Details Timings can be flexible to fit round your other commitments - typically about 2-3 hours per week including attending training and meetings. We do ask for a minimum commitment of 6 months.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • This role is adaptable for different abilities
  • Training