Digital Champions (Brighton and Hove)

Digital Brighton & Hove, Citizens Online

Register your Interest

Helping others to get online and improve their digital skills can be very rewarding.

We urgently need digital champions to support learners with basic online tasks. Living during lockdown has demonstrated to everyone how important digital skills and technologies are to make our lives easier. However, there are 9 million adults in the UK who cannot use the internet.

You don't need to be a technical whizz to be a Digital Champion, but you do need to be very patient. Many learners may have never used the internet before and could be vulnerable. Your role is to support them and ensure that they have a positive experience with technology.

Our Digital Champions carry out the following tasks:

  • Provide digital skills support to learners in person and/or over the phone.
  • Promote digital skills development and confidence with your learners.
  • Record notes of your sessions with learners.
  • Communicate regularly with the Digital Champion Coordinator or the Project Manager, who will support you in your role.



  • Passionate about helping people.
  • Patience and empathy in helping people get online.
  • Enthusiasm about digital skills, tools and services.
  • Ability to communicate effectively over the telephone, digitally and in person with a variety of service users.
  • Ability to adapt your communication style to suit the learner.
  • Sensitivity and compassion around social inequality, exclusion or discrimination.


  • Opportunity to make a real difference to digitally excluded people.
  • Putting your experience and skills to use to support people in the local community.
  • Talking and meeting new and interesting people.

Practical Considerations

  • You will need to have a DBS check which the organisation will process.
  • Training is provided, including CPD accredited Digital Champions online training module.
  • Travel expenses will be reimbursed.
  • Volunteer needs to be 18yrs+

When do I need to be available?

Details We ask for a commitment to 6 months volunteering. Volunteers need to be available for a minimum of 2hrs per month.
Morning Afternoon Evening

Register your Interest

  • Details
  • Equal Opportunities Policy or Statement
  • Expenses
    Travel expenses will be reimbursed.
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training