Digital Inclusion Volunteer

Turning Tides

Register your Interest

Are you a confident user of digital technology? Are you good at helping others get online? Would you like to be involved in helping to end homelessness? Can you spare two hours a week?

At Turning Tides we know that anyone's life can spiral into homelessness. We bring together compassionate individuals and organisations to transform the lives of people in our local community and change perceptions of homelessness.

We provide a warm, safe space to listen to anyone who comes to us for help. Local people experiencing homelessness are supported and empowered to become confident and find the strength and belief in themselves to create a brighter future.

Together we can make a difference and end homelessness where you live.

What goes on here?

Turning Tides is a community-led homelessness charity operating in Worthing, Littlehampton, Horsham, Mid Sussex and surrounding areas. We help hundreds of men and women towards a sustainable, fulfilling life within the community. Turning Tides remains determined to end local homelessness - a reality that can only be achieved through finding shared purpose with clients, other services and the wider community.

A bit about the role:

This role is part of a new Digital Inclusion project. The project seeks to enable digital access and inclusion for Turning Tides' clients, alongside the provision of devices, and a tailored training programme which will be available. As part of the team you are always welcome to put forward new ideas and to share your knowledge and insights. 

Supporting Clients: 

To provide individual support on a one-to-one basis or in a group setting to clients who are known to our services. 

Support will most commonly be around:

  • Basic navigation and use of the client's particular device.
  • Ensuring that devices are set up for ease of use for individual needs.
  • Setting up email accounts and using internet based apps and storage such as Google, Microsoft and Apple.
  • Composing emails and using basic office suites.
  • Accessing online banking and benefits.
  • Understanding about common computer fraud such as phishing and fake websites.
  • Web searches, filing forms and setting up online accounts with stores and other web services.
  • Meeting basic aims of the Essential Digital Skills Framework.

Extending the scope:

Some regular users of the scheme have expressed an interest in building their own website/Blog as a resource for new tech users and for broader community interests.

  • Co-creating and administrating a site using free resources.
  • Creating content e.g. 'How to' videos, community opportunities and events, personal stories and interest, open comments page.

 Location(s): Various locations - this role involves supporting clients across all our services.


It is Turning Tides' hope and expectation that as a volunteer you will:

  • Be inclusive and welcoming.
  • Communicate with staff on duty.
  • Be flexible to the needs of the staff member on duty.
  • Abide by the Confidentiality, Professional Boundaries and Health and Safety Policies at all times.
  • Be flexible to the needs and availability of the role.
  • To facilitate and plan the sessions, liaising with the Digital Inclusion Team.
  • To provide  support and encouragement to the client.
  • To build a relationship based on trust and companionship.
  • To maintain boundaries between yourself and the client.
  • To communicate with staff members of the location times of meetings, and check in and out with identified staff members.
  • Participate in monthly supervisions with appointed staff member.
  • To respond to feedback about own delivery of the volunteering role.


  • This is a fantastic opportunity to make a huge difference to the life of a local homeless person.
  • You will also gain experience which could boost your CV if that's of interest to you. 
  • Make new friends and be part of friendly enthusiastic team.

Practical Considerations

  • Able to participate in initial training and ongoing training. (Training is in a variety of formats depending on the subject - a video, document or online course)
  • You will need to undertake a DBS (disclosure and barring service) check before you start. There is no charge for this but we will need you to provide identification documents to enable us to do this. 

When do I need to be available?

Details Times and commitment: 2 hours minimum per week. Times and extra hours can be flexible to suit the need of digital support from different services.
Morning Afternoon Evening

Where does this role take place?

West Sussex

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
    Monthly supervision
  • This role is adaptable for different abilities
  • Training