Front of House volunteers

The Adur Gateway Hub

Register your Interest

 Do you enjoy being with people? Are you well organised and like using your initiative? Can you spare 4 hours a week to help us support vulnerable families in Adur?  

The Adur Gateway Hub is a group of local people who initially came together to provide mutual aid to support the Shoreham, Southwick and Fishersgate community when Covid-19 first hit us.  With so many families still struggling, the Hub is continuing to provide community aid support to  over 90 vulnerable families and is aiming to become a registered charity.

We provide a person-centred, family-centred and caring service from our premises in West Road, Fishersgate. When people ask us for help we make sure that there are no barriers, no criteria, no hoops to jump through.

Our Community Aid work includes:

  • Food support - a holistic response which recognises people need different types of food support at different times. This includes weekly grocery bags, packed up by us and delivered to families in need. 
  • 100 Street Level Volunteers - neighbours helping vulnerable people in their street with shopping, prescriptions and reducing isolation with befriending.
  • School uniform supplies. 
  • Bouncing Baby support for new Mums. 
  • Community Support - a group of volunteers who take referrals and shop for people in need.
  • Two Facebook groups - which create vital hubs for those wanting to share and access updates relating to local help and support.

​We have an amazing group of volunteers but sadly for us, many are going back to work. So we are now looking for more Front of House volunteers to help out on Mondays, Tuesdays, Wednesdays or Thursdays for about 4 hours in the middle of each day. Times are flexible - so let us know what day and times work for you.

  • Deliver a professional and warm greeting for visitors and volunteers to the Hub.
  • Ensure that the Hub’s COVID 19 guidelines are followed for visitors on entry to the hub, which includes taking temperatures and entering them in the daily record book.
  • Liaise with Head of Operations/Volunteer Coordinator regarding tasks to be done. At busy times you will need to work independently and be proactive.
  • Ensure packed food bags are sorted into batches and placed outside of the front doors with appropriate list and laminated sheet per driver, ready for collection.
  • Check each bag is labelled correctly with the neighbour's address and phone number, ensuring there are no other neighbours' address labels on the bag.
  • Ensure the front of house is kept tidy and presentable.
  • When required, help out with food deliveries which arrive at the hub for sorting.
  • On entering the hub all volunteers are required to follow the Hub’s COVID 19 guidelines


We are looking for volunteers who are patient, non-judgemental and genuinely keen to help people who might be struggling financially.

There are no set skills required to volunteer, but we do ask that as a volunteer for this role you:

  • Have an open and keen attitude with a willingness to learn.
  • Are able to deal with people politely and professionally.
  • Like working as part of a team
  • Have a reasonable level of physical dexterity.
  • Have high levels of enthusiasm and commitment.
  • Have good attention to detail.
  • Have good customer service.
  • Enjoy being with people.
  • Have good decision making when under pressure.


  • Be part of something worthwhile that benefits families in the community.
  • Meet lots of different people.
  • Increase your self-confidence and improve self-esteem.
  • Enhance your communication and personal skills.
  • Hopefully have fun!

Practical Considerations

When do I need to be available?

Details We need people on Mondays, Tuesdays, Wednesdays and Thursdays for about 4 hours in the middle of each day. So let us know what days and times suit you.
Morning Afternoon Evening

Where does this role take place?


Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training