Lay Assessor

Healthwatch Brighton and Hove

Register your Interest

Our Lay Assessors interview people receiving home care from a local provider, speaking to residents and their families about their experience and the quality of service they receive. You feedback that information to us and we collate and report back Brighton & Hove City Council who use it to ensure the service providers maintain a high quality of care. You:

  • Interview people with home care providers, in their homes and/or remotely.
  • Observe the provision of service and obtain the views of service users, families and friends.
  • Report the responses and observations to us.
  • Attend periodic meetings of LAS volunteers.


You should have the ability to:

  • Communicate effectively with a diverse range of people
  • Work as part of a team
  • Leave aside one’s own personal agenda and issues.

Not essential, but helpful if you also had:

  • A background in Health and Social Care Service
  • Experience of working with vulnerable people
  • Experience of conducting public surveys.


  • The chance to improve health and social care services in your local community, whilst earning valuable practical experience in this sector.
  • Full training given as well as well as regular opportunities for further training.
  • A reference after six months of service.

Practical Considerations

You role would involve visiting home care users in their own homes. You can visit in pairs or on your own if you prefer, we have a secure alarm check in system in place.

Our offices are in central Brighton, near the main station and this is where we would have interviews training and volunteer meetings.

When do I need to be available?

Details We ask that you commit to 6 months of volunteering - days/time can be flexible.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
    Fully accessible
  • Equal Opportunities Policy or Statement
  • Expenses
    Full out-of-pocket expenses paid
  • Health and Safety
  • Induction
    Full training provided
  • Insurance Cover for Volunteers
    Public liability and professional indemnity covered
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
    Volunteers can visit in pairs.
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    Because of the nature of this role an Enhanced DBS check is required.
  • Support on Offer
    Regular opportunities for support from the Healthwatch team and other volunteers, in group and one-to-one settings.
  • This role is adaptable for different abilities
  • Training
    Regular opportunities for relevant training.