Macmillan Cancer Support welfare advice service - Project Support

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Do you have good admin skills? Do you have an empathetic nature?  Are you looking for a long term volunteering role? Can you volunteer for one day a week (or two half days)? If so, please read on... 

Cancer can radically alter the financial circumstances of those affected by it. People may be unable to work at a time when they face many extra expenses. This is why Macmillan Cancer Support and Citizens Advice have joined forces  to provide welfare benefits advice to people affected by cancer.

Our team of caseworkers and volunteers advise cancer patients about the benefits and grants they are entitled to and help with claiming them. This work can take a huge weight off patients' minds at a time when they are most vulnerable.

We are looking for well organised, resourceful and empathetic volunteers to support the specialist case workers.

Your tasks:

  • Provide support to caseworkers with incoming and outgoing post, complete basic forms.
  • Provide follow up with clients and ensure successful outcomes are achieved and captured on the database.
  • Undertake specific training to support advocacy and negotiation with third parties to progress a client's enquiry in a timely manner. Directed and supported through specific allocated tasks.
  • Ensure case records are clear, accurate and case management processes are followed.
  • Be aware of our research and campaigns work and feed relevant information into it. 
  • Manage your own tasks and ensure deadlines are met, quality standards and procedures are followed.


Specific qualifications are not required to train for the role although some customer service experience is desirable.

We are looking for people who:

  • Understand and empathise with clients from a diverse range of backgrounds. 
  • Understand working with vulnerable clients; are resilient and able to actively listen to assess and understand the client issue and appropriate next steps.
  • Are committed to continuing professional development.
  • Have excellent communication skills both in writing and verbally, able to communicate with a range of audiences and at different levels.
  • Have excellent organisation skills, with attention to detail.
  • Are able to independently use a range of IT applications, software and Microsoft Office. 

We pride ourselves on having a diverse workforce and welcome all applications from people with all range of abilities for the skills that they bring.


All our volunteers get something different from their volunteering experience.  Some of the benefits include:

  • Making a real difference to people's lives - including helping them deal with the additional worry and pressures created by COVID-19.
  • The chance to connect with new people and learn a lot about the community you live in.
  • Being part of a friendly and enthusiastic team of volunteers and staff with a shared purpose.
  • Training, development and experience to help strengthen your CV.

Practical Considerations

You will be volunteering from home and one of our local offices, supported by an allocated caseworker.

You will need your own IT equipment and access to Wi-Fi. We provide digital training and ask you to be pro-active when elements of this are self learning. There will also be training on the job by specialist staff members.

When do I need to be available?

Details We ask our MacMillan Project Support to volunteer for at least 1 day a week, this may be split into half days. This is a long term volunteer role that requires a minimum of 12 month commitment.
Morning Afternoon Evening

Where does this role take place?

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • This role is adaptable for different abilities
  • Training