On-call Volunteer

Sussex Nightstop

Register your Interest

Nightstop volunteer Hosts provide a service to people who are vulnerable and who may come with a variety of low-medium needs. Nightstop provides a range of wrap around support to Hosts to ensure that Nightstop stays are as safe as possible for all those concerned. 

Our on-call volunteer team form part of this support. They are there to provide a point of contact and reassurance for Nightstop Hosts and guests outside of the main service hours which are 9.00-5.00pm.  

The purpose of the on-call volunteer role is to:

  • facilitate keeping Nightstop guests and host safe
  • facilitate a safe and appropriately managed ‘hosting arrangement’ between host and guest
  • respond to and, where possible, bring to a resolution concerns raised by hosts or guests in relation to their Nightstop stay as arranged by Sussex Nightstop staff.

On-call volunteers are not asked to:

  • broker or re-negotiate stays
  • replace emergency front-line services
  • provide advice to guests outside of that described in our guidance.


  •  Ability to stay calm and patient
  •  Reliable access to a phone and email account that will support secure email exchange (we currently use Egress and can support this set-up)
  •  Ability to reliably follow administrative tasks
  •  A good understanding of boundaries particularly in relation to personal data
  •  Commitment to safeguarding young people and adults and promoting their welfare
  •  Excellent communication and listening skills
  •  The ability to understand and work within procedural and policy guidance
  •  Ability to be non-judgemental and to treat all clients with sensitivity and respect, irrespective of their backgrounds, opinions, cultural and ethical beliefs.


  • The opportunity to be part of a community response to prevent homelessness in our city
  • Access to training, guidance and support from Nightstop staff and on-call volunteer peers  
  • The chance to be a part of the Sussex Nightstop community with the opportunity to meet and make friends with other like-minded people at our host social events throughout the year
  • The opportunity to develop your volunteering role to other areas of Sussex Nightstop such as supporting community events if desired.

Practical Considerations

This role can be done from home. We ask our on-call volunteers to:

  • Be available to cover a minimum of 3-5 on-call slots per month (with some weekend cover being desirable)
  • Liaise with the Nightstop team to provide on-call rota availability a month in advance
  • Be fully available during the on-call time slot you are covering (5.00pm – 9.00am weekdays and 9.00am – 9.00am weekend days)
  • Refrain from drinking or partaking in any other recreational substances (both legal/illegal) whilst on-call
  • Follow the procedural guidance relating to on-call when responding to calls
  • To take receipt of and read a Nightstop log of information when you are on-call providing you with any need-to-know information for that night’s Nightstop stays
  • Ensure that you have sight of your phone and are able to respond within 15 minutes of receiving a call
  •  Be available to participate in (usually by telephone) a post on-call check-in the following day
  • To participate in 6 monthly on-call peer support meetings
  • To meet the recruitment requirements outlined below and from therein to participate in any supplementary training deemed necessary to the role

When do I need to be available?

Details Our support worker Emily liaises with the On-call team each month to set up a rota for the next month. We ask that volunteers: - Be available to cover a minimum of 3-5 on-call slots per month (with some weekend cover being particularly desirable) - Be fully available during the on-call time slot to which they are allocated which is 5.00pm – 9.00am on weekdays and 9.00am – 9.00am on weekend days
Morning Afternoon Evening

Register your Interest

  • Details
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    People over the age of 25 years only
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training