Outreach Support Volunteer for Elder Abuse Recovery Service (EARS)

Hourglass - safer aging, stopping abuse

Register your Interest

The Sussex Elder Abuse Recovery Service is part of Hourglass - a UK wide charity working for Safer Ageing and Stopping Abuse. 

Purpose of the role:

  • Help clients through the trauma of elder abuse onto a pathway of recovery and starting to re-build their lives.
  • Support clients within a partnership based on trust and respect.
  • Support and empower an older person to attend activities, make new social contacts, reduce their isolation and improve their overall health and well-being.
  • Support older victims who have experienced of all kinds of abuse including financial (including scams), psychological, physical, sexual and neglect.


  • Introduce the client to activities or groups they might not have tried before, but would like to and initially attend with them.
  • Support the client to overcome any barriers to commence recovery from issue or concern relating to recovery.
  • Undertake and/or work towards mutually agreed goals as stipulated in client individual development plan
  • Create Individual Development Plan with client
  • Encourage and motivate the client to be more physically active; to engage socially or to take other steps to improve their health and wellbeing.
  • Arranging to attend activities with the client being supported using the mode of transport they will use after you withdraw support.
  • Attending support/advice/training sessions with other volunteers
  • Refer all information and advice enquiries to the Volunteer Coordinator which will be forwarded to the relevant member of staff.
  • Provide a summary of each meeting with the client to the Volunteer Coordinator.
  • Attend one-to-one sessions with Project Co-ordinator.
  • Contributing to the collection of information about how the service runs.


We look for people who understand and empathise with the service objectives and who can carry out this role in a friendly, sensitive and ‘professional’ manner.

· Good listening and communication skills essential.

· Patience and tact

· A caring, empathetic, sensitive manner and a non-judgemental approach

· Reliable/dependable/flexible

· To be able to recognise and work within personal and organisational boundaries

· Understanding of confidentiality

· Working within Hourglass policies and procedures

· Willingness to help raise self-esteem/confidence through a positive befriending relationship

· Willingness to take on a lone working role · An understanding of the needs of older people


· Access to Hourglass training courses.

· One-to-one support

· Get involved with your local community

· The satisfaction of knowing that you play a pivotal role in aiding an older person in their recovery

· Impart your time and skills for the benefit of survivors of elder abuse & their families

· Valuable experience of volunteering that you can add to your CV


Practical Considerations

Induction training (2 day) 

Induction courses run every 2-3 months 

On-going support and training provided

This role will be subject to a DBS check. 

When do I need to be available?

Start Date 04/06/2020
End Date 04/12/2020
Details -Committed to the role for at least 6 months -Minimum of 4 hours per week -Length of visits will vary with each client. -Visits could take place weekly or could be on a one-off basis. -Visits could mean going to individuals own home/community setting or escorting them to an activity or an appointment
Morning Afternoon Evening

Where does this role take place?

West Sussex

Brighton & Hove

East Sussex

Register your Interest

  • Details
  • Disabled Access
    Need to request info from the org
  • Equal Opportunities Policy or Statement
    We have one which will be provided to volunteer during induction
  • Expenses
    Lunch and travel expenses
  • Health and Safety
    We have one and is adhered to
  • Induction
    Induction training will be provided and on-going support is available Extensive training programme with accredited and non-accredited training, advice and guidance.
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
    Ongoing supervision and training. Group supervision. Debriefs following contact with client with project coordinator.
  • This role is adaptable for different abilities
  • Training
    Initial training as well as additional training throughout the volunteering process.