Outreach Volunteer Worthing

Community Works

Register your Interest

This role is out and about in the community to raise the awareness of volunteering in general and of Community Works. Helping organisations to adjust their volunteer roles to be made more accessible to a wider group of people. You will be working face to face with members of the public responding to enquiries regarding volunteering; supplying people with information about specific volunteering opportunities, advising them on any issues relating to their search and providing other information that may be relevant to them finding a volunteering opportunity. All training given.

Main Tasks:

- Providing volunteers with information advice and support about their volunteering search 

- Carrying out searches on our various databases on behalf of potential volunteers and relaying results of these searches to volunteers in person, by phone or by email

- Resolving general queries related to the volunteering platform that we use – Volunteer Plus, such as offering support/troubleshooting to organisations in the form of updating details and resetting passwords

- Adding potential volunteers and activity records to the Centre database for statistical purposes and for matching/searching purposes

- Collecting, recording and responding to answerphone/email messages and using and managing the email system used in association with this activity

- Researching other information sources e.g. websites that may be of use to potential volunteers

- Signposting people on to other volunteering support services locally and other useful information relating to their individual circumstances where appropriate

- Positively and proactively promoting the Volunteer Centre, Community Works and it’s services at meetings and/or events, and also looking for opportunities to promote our services

- Carrying out a regular drop in space at the Job centre Worthing as part of the Volunteer Centre offer


Experience of and confidence in working with people is a must and therefore a happy, helpful and confident manner is essential as well as understanding, patience and good communication skills. In addition this role requires the following:

- Good communication skills and confidence in talking to different types of people

- Good literacy skills and the ability to write detailed, informative emails

- Listening skills and the ability to work with people holistically 

- Research skills, especially online

- Competent user of computers, especially email (Outlook), MS Word, and a willingness to learn  in-house databases

- Able and willing to work under own initiative when office is unsupervised

- A reliable and trustworthy disposition

- An understanding and friendly approach

- Experience of the volunteer recruitment process and/or voluntary sector is desirable but not  necessary

- Compassion and caring nature as volunteers are supporting clients faced with issues relating to vulnerable and disadvantaged client groups

- A commitment to the value of teamwork and the ability to consider and contribute towards a team effort

- The willingness to act within Community Works policies, in particular Equal Opportunities and Confidentiality policies which may involve undertaking equalities training from time to time


  The chance to gain an understanding of the voluntary and community sector

·         The chance to support people to volunteer within local community

·         The opportunity to work with a committed group of people

·         The chance to improve skills in research, communication and face to face work

·         The chance to improve skills in working with third sector and corporate organisations. 

We offer  all our volunteers travel expenses (and lunch expenses when volunteering at least a half day).

Practical Considerations

In order to learn the tasks and procedures of a role like this, settle in to the team and manage the number of enquiries coming in, we ask for a commitment of around 4-6 hrs per week, on a Wednesday for a minimum of 6 months.

We try to be as flexible as possible to match volunteers’ availability but it is also important that our service is supported across the week and we therefore try to fill slots according to where the gaps are.

NB: Initial flexibility around days is very helpful as you are trained in your role by other staff and volunteers

When do I need to be available?

Details We are looking for two volunteers to buddy up for the day, spending half the day at the Town Hall office in Worthing and then the other half at the Job Centre in Worthing.
Morning Afternoon Evening

Where does this role take place?

Community Works
Town Hall
Chapel Road
West Sussex
BN11 1HA

Register your Interest

  • Details
  • Appropriate for (e.g. 18+, LGBT, BME, Women only)
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training