Reception, Administration & IAG (Information, Advice & Guidance) Volunteer

YMCA DownsLink Group

Register your Interest

Are you interested in building your experience in a customer service/administrative setting in a busy, charity wellbeing service?

The Find It Out Plus service in Worthing is looking for a Reception, Administration and IAG Volunteer to join help them in their work of offering information, advice, and guidance to 11-25 year-olds on a wide range of well being issues including housing, education, employment, sexual health, substance misuse and physical health.

The service also offers a comprehensive youth emotional well being and mental health offer, acting as the front door for advice, guidance, support, referral and assessment for children and young people in Worthing.

The Find It Out Plus has now moved to the Community Hub at Worthing Library and successful candidates will be a part of this exciting new development in Worthing town centre, making a real impact to young people in the town and surround areas.

Key Responsibilities 

  • To be the friendly face of the service and greet service users and their families who have appointments at the centre.
  • To cover reception and act as a first point of contact at Find It Out Plus for service users presenting for support and counselling at our centre.
  • To provide administrative support including; organising meetings, filing, assisting with documentation.
  • To help clients, service users or other organisations with enquiries.

Skills

We are looking for people who have:

  • An understanding of the needs of vulnerable young people and their families or a willingness to learn.
  • Confidence in talking to young people and ability to build effective and positive relationships with a wide range of young people aged 11-25.
  • Strong interpersonal skills with both adults and young people.

We ask our volunteers to offer a minimum of 5 hours a week for at least a year.

We welcome applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DownsLink Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

Benefits

The role will also offer volunteers the opportunity to develop their skills in offering information, advice and guidance on a wide range of areas with appropriate training in each area of remit.  


Practical Considerations



When do I need to be available?

Details Volunteers need to be available for a minimum of 1 shift per week.
Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Worthing Library
Richmond Road
Worthing
BN11 1PW

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
    YMCA DownsLink Group is an equal opportunities employer and welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.
  • Expenses
  • Health and Safety
  • Induction
    As a volunteer working within the Find It Out Plus service, you will receive Induction & Training in line with both YMCA DLG and WSCC policies to perform your role supporting with Reception, Administration and Support tasks. This will include a combination of online e-learning courses as well as face-to-face training, including safeguarding and health & safety.
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    18+
  • Support on Offer
  • This role is adaptable for different abilities
  • Training