- To provide a front-line reception service to building users and Possability People Services by answering the telephone and emails, meeting and greeting visitors and processing bookings.
- To provide a welcoming and accessible service that is flexible and independent.
- To be responsible for the smooth running of the Montague House reception including meeting and greeting visitors and staff in an appropriate manner, booking visitors in and out of the building and distributing car park permits.
- Assisting with administrative tasks such as database entry, filing and correspondence, mail-outs, and sending out promotional/publicity material.
- Responsibility for incoming post, ensuring that the outgoing post is mailed at the end of the day.
- Dealing with telephone, e-mail and face to face enquiries from members of the public, volunteers, community groups and staff, referring more complex issues to appropriate colleagues.
- Taking accurate telephone messages and ensuring messages are passed to the correct member of staff.
- To take bookings and hire out Shopmobility equipment to customers, using our online booking system and letting the volunteer drivers know of any collections and deliveries.
- To give instruction to customers on using Shopmobility equipment.
- To deliver or take equipment to and from central Brighton locations if appropriate.
- Dealing with stationery deliveries.
- To ensure that the policies and procedures are followed and at all times to recognise the Equal Opportunities policies.
- Maintain confidentiality on all enquiries received and all information regarding any clients.
- Attend internal and external training identified in conjunction with role and aspirations.
- Confident telephone manner.
- A positive and enthusiastic demeanour.
- Competent computer skills.
- Good organisational skills.
- Calm and supportive temperament.
- Empathetic to needs of service users without prejudice.
- Ability to maintain confidentiality.
- Ability to listen and relay information with precision.
- A preparedness to make a regular time commitment.
- A commitment to the provision of quality services and support for disabled people.
- A commitment to the principles of equal opportunities for all service users.
- Some experience of working in an office/
- An opportunity to offer your skills and experience.
- The chance to build confidence, self-esteem and make a difference.
- Access a range of free courses, including confidence building, computer courses, disability equality, customer services and more.
When do I need to be available?
Where does this role take place?
Montague Place (Somerset Street Entrance)
- Administration and Office
- Advice and Information
- Computers, IT and Websites
- Marketing and Media
Fully accessible, accessible toilet, supportive staff with awareness of different impairments.
- Equal Opportunities Policy or Statement
Volunteers are eligible for reimbursement of travel by public transport or mileage for expenses incurred while undertaking work for the Federation
- Health and Safety
Insurance Cover for Volunteers
We have both Public and Employers' Liability Insurance
Support on Offer
Volunteers will have 1:1s every three months with the Fed Administration staff. Volunteers always work with a member of staff and are made to feel welcome as part of the Direct Payments Support Service.
Training opportunities will be advertised as appropriate.