Remote Adviser

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Are you looking to make a difference to people's live? Are you looking for an ongoing volunteering role with excellent training and support?  Our adviser role could be for you.  Initially you will do the role from home. Longer term, when the current COVID-19 restrictions are removed, you may have the opportunity to volunteer from a community location or one of our offices.

Role purpose

Our Advisers assist clients in getting the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action.

Main Duties and Responsibilities

 To assess the client’s problems using listening and questioning skills across all mediums: telephone, web chat & email.

 Assess and agree the right level of service, taking into account the client’s ability to take the next steps themselves, the complexity of the problem and our resources to assist.

 Identify, interpret and communicate relevant information exploring options and implications in order that the client can come to a decision.

 When recording information and client details ensure that all work conforms to systems and procedures.

 Assist with Research & Campaigns work by identifying where things have gone wrong and how we can help to challenge and change this.

We are recruiting to this role despite the COVID-19 emergency because it's important to our future. We would really like to hear from you if you're interested, even if it may not be practical for us to meet in person for some time. We could talk by phone or video link initially so you can find out more about the role and if it might be right for you. 


Specific qualifications or experience are not required to train for the role but you  must have your own IT equipment and a phone line that you can use during volunteering.

We are looking for people who:

 have an ability to understand complex information and convey it clearly to clients.

 are good at listening & enjoy helping people.

 have good IT skills and a willingness to learn use of our database system.

 are able to input data accurately.

 have a good level of literacy and numeracy.

 are open minded and non-judgmental.

 have an understanding of and commitment to, confidentiality.


All our volunteers get something different from their volunteering experience.  Some of the benefits include:

  1. Making a real difference to people's lives - including helping them deal with the additional worry and pressures created by COVID-19.
  2. The chance to connect with new people and learn a lot about the community you live in.
  3. Being part of a friendly and enthusiastic team of volunteers and staff with a shared purpose.

Practical Considerations

You will be working remotely from home, as part of a team of committed people, supported by a Supervisor. We provide full virtual training and ask you to be pro-active when elements of this are self learning.  The role may also require the provision of services at community locations as well as our centres in the future. Travel expenses are paid.

When do I need to be available?

Details We are looking for people who can commit to volunteer for one day a week (which can be split across a couple of days) for at least a year.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • This role is adaptable for different abilities
  • Training