Citizens Advice in West Sussex (North, South, East)
Are you looking to make a difference to people's live? Are you looking for an ongoing volunteering role with excellent training and support? Our adviser role could be for you. Initially you will do the role from home. Longer term, when the current COVID-19 restrictions are removed, you may have the opportunity to volunteer from a community location or one of our offices.
Our Advisers assist clients in getting the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action.
Main Duties and Responsibilities
To assess the client’s problems using listening and questioning skills across all mediums: telephone, web chat & email.
Assess and agree the right level of service, taking into account the client’s ability to take the next steps themselves, the complexity of the problem and our resources to assist.
Identify, interpret and communicate relevant information exploring options and implications in order that the client can come to a decision.
When recording information and client details ensure that all work conforms to systems and procedures.
Assist with Research & Campaigns work by identifying where things have gone wrong and how we can help to challenge and change this.
Specific qualifications or experience are not required to train for the role but you must have your own IT equipment and a phone line that you can use during volunteering.
We are looking for people who:
have an ability to understand complex information and convey it clearly to clients.
are good at listening & enjoy helping people.
have good IT skills and a willingness to learn use of our database system.
are able to input data accurately.
have a good level of literacy and numeracy.
are open minded and non-judgmental.
have an understanding of and commitment to, confidentiality.
- Making a real difference to people's lives - including helping them deal with the additional worry and pressures created by COVID-19.
- The chance to connect with new people and learn a lot about the community you live in.
- Being part of a friendly and enthusiastic team of volunteers and staff with a shared purpose.
You will be working remotely from home, as part of a team of committed people, supported by a Supervisor. We provide full virtual training and ask you to be pro-active when elements of this are self learning. The role may also require the provision of services at community locations as well as our centres in the future. Travel expenses are paid.
When do I need to be available?
|Details||We are looking for people who can commit to volunteer for one day a week (which can be split across a couple of days) for at least a year.|
- Disabled Access
- Equal Opportunities Policy or Statement
- Health and Safety
- Insurance Cover for Volunteers
- Suitable for 13 - 16 years
- Suitable for 16 - 18 years
- Suitable for a group of volunteers
- Support on Offer
- This role is adaptable for different abilities