Research and Campaigns Volunteer

Citizens Advice Brighton and Hove

Register your Interest

To co-ordinate, promote and be involved in all research and campaign activities at Brighton and Hove Citizens Advice. You will:

  •  Complete an introduction to Citizens Advice and training for your role
  •  Keep up to date with research and campaign issues – nationally and locally
  •  Monitor trends in enquiries to identify issues for potential local or national research and campaigns work
  •  Work with advisers to identify suitable cases for research and campaigns work, to include the submission of Evidence Forms to Citizens Advice
  •  Report on research and campaigns issues at team meetings, board meetings and the annual report – verbally or in writing
  •  Network with other people involved in research and campaigns work within Citizens Advice, locally, regionally and nationally
  •  Maintain the profile of research and campaigns within Citizens Advice Brighton and Hove
  •  Promote discussion on research and campaigns issues and campaigns
  •  Help to organise campaigns.


You don’t need specific qualifications or skills but you’ll need to:

  •  Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  •  Be non-judgemental and respect views, values and cultures that are different to your own
  •  Be able to understand complex information and explain it (verbally and writing) so that others understand it
  •  An understanding of the importance of research and campaigns work
  •  An understanding of key current social issues and their potential impact on Citizens Advice clients
  •  Ability to work constructively with other agencies and as part of a team
  •  Ability to work on own initiative, within given guidelines
  •  Good IT skills and willingness to learn further IT packages
  •  Excellent verbal and written communication skills
  •  Be friendly and approachable.


  • Build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences
  • Have a positive impact in your community and on broader society
  • Make a real difference to people’s lives
  • Learn about a range of areas such as benefits, debt and housing, and how issues in these areas can affect people’s lives
  • Increase your employability.

And we’ll reimburse expenses too.

Practical Considerations

Our offices are accessible and in a central Hove location on bus routes.  If you are interested in becoming a research and campaigns volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.  

When do I need to be available?

Details The central Research and Campaigns Team operates on a Tuesday afternoon. If you are interested and not available during that time we can discuss options with you.
Morning Afternoon Evening

Where does this role take place?

Tisbury Road offices, Hove Town Hall

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training