Telephone Befriending Volunteer

Sussex Community NHS Foundation Trust

Register your Interest

Remote Volunteering Opportunity. Do you like chatting on the telephone? Are you a positive, compassionate person?

We are looking for volunteers to provide telephone support to Clients, as identified by Clinicians, who may be feeling lonely or isolated. The purpose of this role is to provide remote company and a listening ear over the telephone, aiming to positively impact on/improve client's emotional wellbeing. 

What will the role involve:

  • Calling the identified client on a weekly/fortnightly basis, (twice a week maximum), at an agreed time of day. This will be for an agreed length of time between both parties, although calls can stop at any time.
  • Exploring interests, hobbies, TV programmes and books enjoyed, with the focus on the Client, exercising reflective listening.
  • Sign posting appropriate organisations within Client's community which may be of interest and/or benefit.
  • Maintaining confidentiality and boundaries at all times.
  • Keep good time-keeping and show regular commitment.
  • To stop support calls to the Client if requested to do so by the Client or Sussex Community NHS Foundation Trust.
  • To comply with Trust policies and follow trouble shooting process.

What you will not be doing:

  • Giving clinical or medical advice.
  • No home visiting.
  • No lifting of heavy equipment.
  • No tasks outside this role.


Requirements of this role:

Age: You must be 18 yrs or older.

Skills and other requirements:

  • Self-motivated, with an ability to think on your feet and work independently.
  • Punctual and dependable.
  • Professional and friendly demeanour.
  • Excellent communication and listening skills
  • Able to demonstrate empathy and compassion.
  • Able to chat positively and empathetically with a Client via a telephone call.


  • Making a big difference to someone who may be feeling lonely and isolated.
  • Socially rewarding.
  • Your wellbeing.

Practical Considerations

  • Volunteer must be 18 yrs or older.
  • Phone - we would like you to use your own phone. If not possible, you can be provided with a Trust mobile phone, using 141 before dialling the client's telephone number.
  • Home - based volunteering

Pre-placement checks, training and support:

  • You must have standard DBS check for this role. If you do not have one already, then we can organise and pay for the DBS check.
  • You will need to complete an Occupational Health declaration form and self-declaration, along with a health checklist and disclaimer form. We will discuss these when you apply.
  • You will receive Sussex Community NHS Foundation Trust's Volunteer Statutory Training and specific training for this role.
  • You will also receive a local induction and orientation. This will include any training that is relevant to perform your tasks.
  • You will receive a Volunteer Handbook.
  • You will receive support and direction from your Befriending Coordinator.

When do I need to be available?

Details Volunteers required for the following shifts: weekly or twice weekly calls at times to mutually suit Volunteer and Client at the same time each week. Calls will take place during the lifespan of the Community Chat befriending project.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    Must be 18 yrs or older
  • Support on Offer
  • Training