Telephone Support Volunteer for Sussex Elder Abuse Recovery Service (EARS)

Hourglass - safer aging, stopping abuse

Register your Interest

Help clients through their trauma of elder abuse onto a pathway of recovery by building a friendship based on trust and respect.

Your tasks:

  • Building a rapport with client over the phone.
  • Weekly phone call to your client, supporting them by listening to them, working towards goals, could include advocating on their behalf.
  • Working towards reintegrating clients back into their community if they have become isolated due to elder abuse.
  • To be able to recognise and work within personal and organisational boundaries.
  • Help your client with agreed activities.


We look for people who understand and empathise with the service objectives, who have relevant experience and who can demonstrate a ‘professional’ but friendly approach

· Good listening and communication skills essential.

· Patience and tact

· A caring, empathetic, sensitive manner and a non-judgemental approach

· Reliable/dependable/flexible

· To be able to recognise and work within personal and organisational boundaries

· Understanding of confidentiality

· Working within Hourglass policies and procedures

· Commitment to understanding the needs of older people

· Willingness to help raise self-esteem/confidence through a positive relationship between you as the volunteer and the client

Ability to work independently.


Our volunteers will join an exciting and dynamic organisation and help us to work towards a safer community for all elderly adults across the UK.

  • Access to Hourglass Training courses
  •  One-to-one support
  • The satisfaction of knowing that you play a pivotal role in aiding an older person’s recovery from abuse
  •  Impart your time and skills for the benefit of survivors of elder abuse & their families
  • ·Valuable experience of volunteering that you can add to your CV

Practical Considerations

You will be required to supply two references, one being your current or most recent employer · Both of which must have known you for at least two years

This role will be subject to a DBS check – carried out following completion of training

When do I need to be available?

Details Committed to the role for at least 6 months Minimum of 4 hours each week – can be during the day, evenings or weekends (and can be split depending on the requirements of the client, e.g. 2 hours one day and 2 hours another)
Morning Afternoon Evening

Where does this role take place?

West Sussex

Brighton & Hove

East Sussex

Register your Interest

  • Details
  • Equal Opportunities Policy or Statement
  • Expenses
    We cover out of pocket expenses for travel and lunch
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training