Tribunal Buddy Volunteer (Advice Centre)

Possability People

Register your Interest

What we need:

To support a frontline advisory service to clients in one or more of the roles below. To support in supporting clients to travel to and attend their benefits tribunals in a peer support capacity.

The Role:

  • Meeting clients of the Advice Centre who would like support attending their benefits tribunal.  
  • To accompany clients to their benefits tribunal, usually held at the Tribunal centre near Seven Dials, Brighton.
  • Travel on public transport, with the client, to the Tribunal Centre as necessary
  • Sit in the Tribunal hearing with the client, taking notes and prompting the client if needed
  • Provide information to the tribunal, if directed, as a representative of Possability People
  • There is an element of lone working and home visiting for this position
  • Attend regular training and supervision at the Advice Centre


Each volunteer will attend a group induction session with the Office & Resources Manager in order to familiarise themselves with the overall working practices of the organisation and to prepare for their volunteering role. 

In addition, Volunteers will have 1:1s every three months with a member of the Advice Centre staff. 

Volunteers are expected to shadow a minimum of 2 meetings and tribunals, and will have their first 2 lead shifts shadowed by a staff member before working 1:1 with clients. 

Training on welfare benefits and appeals is also offered.


Can you provide the following:

  • Experience and awareness of disability issues. You do not have to identify as a disabled person to be involved.
  • Knowledge or willingness to learn about the social model of disability.
  • A commitment to the principles of equal opportunities for all service users.
  • A good understanding of IT systems and Outlook (some training given).
  • A commitment to the provision of quality services and support for disabled people.
  • Good communication and interpersonal skills.
  • To demonstrate empathy with the client and be able to understand their emotional needs. Ability to discuss issues of a personal nature with a sensitive and non-judgemental approach.
  • An ability to use one’s own initiative and work 1:1 with clients (with support of the staff team).
  • An ability to manage expectations, and maintain professional boundaries with clients.



  • ·       An opportunity to offer your skills and experience.
  •        The chance to build confidence, self-esteem and make a difference.
  •        Access a range of free courses, including equality, welfare rights, working with vulnerable people etc. through the volunteer training budget.
  •        To work alongside other people to do things which you wouldn't or couldn’t do alone e.g. challenging discrimination, reviewing services, delivering training.
  •        To help yourself and other disabled people be properly included in your community, at work, at home, socially and in the wider world.
  •        Join a team committed to better, more equal and inclusive public services.
  •        Meet new people.
  •        Learn new skills, develop your C.V. and gain work references.
  •        Have fun!

Practical Considerations

Time commitment:

You will need to be available for a few hours each week, between the hours of 10am and 4pm, Monday to Friday.  This does not have to be the same day every week.  Tribunals may overrun, so it is important that you can be flexible with time, if required.

 We ask for a minimum commitment of 6 months.

When do I need to be available?

Morning Afternoon Evening

Register your Interest

  • Details
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training