Voluntary Meet and Greeter

Relate

Register your Interest

Main purpose of the voluntary role - To provide efficient meet and greet service, acknowledging the sensitivity and confidentiality required as the first point of contact for Relate clients.

Key Tasks

  1. Be present in the counselling venue premises at all times when the counselling is taking place.
  2. Welcome clients arriving for appointments in a friendly and approachable manner and ensure they depart following completion of the session.
  3. Always deal with clients in a confidential, sympathetic and professional manner with a focus on customer care.
  4. When required supply the appropriate documentation and forms to clients for them to complete and sign as appropriate.  Ensure forms are kept secure until passed to the counsellor.
  5. Liaise with counsellors regarding queries about appointments.
  6. Know who is on the premises at all times and their locations.
  7. Contribute to the good housekeeping of the premises.
  8. General administration such as photocopying and filing.

Skills

Essential Criteria

  1. Excellent communication skills, both written and verbal.
  2. Ability to work efficiently on own but also a team player.
  3. Reliable and punctual.
  4. A flexible and positive approach.
  5. Ability to be self motivated and work with minimum direct supervision.

Desirable Criteria

  1. Experience of working/volunteering with a charity
  2. Experience of working/volunteering with people in distress

Benefits

  1. Support the community and those at difficult times in their lives.
  2. Great experience for those considering a counselling or caring career.
  3. Reasonable paid travel expenses, on discussion.

Practical Considerations

Buses 5 5A 5B and 52 pass.

When do I need to be available?

Details We run a rota system and any help you can give, however small, would be greatly appreciated. We also look to our bank volunteers to support us with any holiday or sickness cover.
Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

58 Preston Road
Brighton
Sussex
BN1 4QF

Register your Interest

  • Details
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    18+
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training