Volunteer Administrator for Learning & Development Team

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Are you looking to make a difference to people's lives? Are you looking for an ongoing volunteering role with excellent training and support?  Our administrator role could be for you.  Initially you will do the role from home. Longer term, when the current COVID-19 restrictions are removed, you may have the opportunity to volunteer from one of our offices.

Role purpose

To help and support the team with the day to day administration, working closely with learning and Development/ Recruitment Administrator to maintain an efficient running of the office.

Main Duties and Responsibilities

 To assist with the maintenance of different mailboxes, replying to client, volunteer and staff


 To assist with creating, updating, inputting and extracting accurate data into Excel Spreadsheets.

 Post – scanning, recording, attaching documents to systems.

 To assist with the ordering of stationery supplies.

 Recording accurate messages and communicating to the team.

 Updating Intranet with news and information.

 To help organizing training events and relevant training materials. 


Specific qualifications are not required to train for the role however previous administration experience would be desirable.

You need to:

 Be approachable and willing to work as part of a team but able to work on own

 Have good communication skills, both written and verbal

 Have good IT skills including Microsoft Word, Excel, Office and internet

 Be organised and systematic, with good attention to detail

· Have an understanding of, and commitment to, confidentiality and the aims and principles of Citizen Advice.


  1. The chance to connect with new people and learn a lot about the community you live in.
  2. Being part of a friendly and enthusiastic team of volunteers and staff with a shared purpose.
  3. Valuable experience for your CV if that interests you.

Practical Considerations

We provide on the job training with full support and you could do this role if you are able to volunteer for 1 full or 2 half days a week and have the use of your own IT equipment. 

Currently the role is home-based, with full training, support and contact via phone and video conferencing e.g. on Microsoft Teams with later possibility to work from CAWS office Horsham alongside the Learning and Development team.

Travel expenses are paid. 

When do I need to be available?

Details The role requires a commitment of one full day a week or two half days.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • This role is adaptable for different abilities
  • Training