Volunteer Client Service Meet and Greet – East Grinstead Library

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Role Purpose

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer your client service skills in your local Library to meet and greet our clients who contact our service for help and advice?

This role will give you excellent opportunity to progress further to become a volunteer adviser. 

Skills

As a Client Service Administrator, you will:

  •  Meet and greet our clients and other visitors
  •  Explain advice process and offer information about our services
  •  Point out leaflets, self- help materials and navigate clients to our website pages
  •  Set up new clients on our database and record client information, book client appointments
  •  Undertake administrative tasks.

As a Client Service Meet and Greet, you need to:

  •  Be friendly and approachable
  •  Be open-minded and non-judgemental
  •  Be confident to work independently
  •  Have good IT skills ( Microsoft, database )
  •  Have some awareness of potential needs of vulnerable clients.

Benefits

  • Training and support offered.
  • Travel expenses paid.
  • Progression to adviser.

Practical Considerations

Other Information

You will be based at the East Grinstead Library, supported by a Supervisor. At the moment working days are Thursdays, starting as soon as possible.

You will need your own IT equipment and access to Wi-Fi for digital training. We ask for a minimum 6 months commitment , 4h a week.

Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring. 

When do I need to be available?

Details Immediate
Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

32-40 West Street
East Grinstead
RH19 4EY

Register your Interest

  • Details
  • Disabled Access
    Yes
  • Equal Opportunities Policy or Statement
    Yes
  • Expenses
    Yes
  • Health and Safety
    Yes
  • Induction
    Yes
  • Insurance Cover for Volunteers
    Yes
  • Other
  • Suitable for 13 - 16 years
    No
  • Suitable for 16 - 18 years
    No
  • Suitable for a group of volunteers
    No
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    18+
  • Support on Offer
    Yes
  • This role is adaptable for different abilities
    N/A
  • Training
    Yes