Volunteer Client Service Meet and Greet – East Grinstead Library

Role Purpose

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer your client service skills in your local Library to meet and greet our clients who contact our service for help and advice?

This role will give you excellent opportunity to progress further to become a volunteer adviser. 

Skills

As a Client Service Administrator, you will:

•  Meet and greet our clients and other visitors
•  Explain advice process and offer information about our services
•  Point out leaflets, self- help materials and navigate clients to our website pages
•  Set up new clients on our database and record client information, book client appointments
•  Undertake administrative tasks.

As a Client Service Meet and Greet, you need to:

•  Be friendly and approachable
•  Be open-minded and non-judgemental
•  Be confident to work independently
•  Have good IT skills ( Microsoft, database )
•  Have some awareness of potential needs of vulnerable clients.

Benefits

• Training and support offered.
• Travel expenses paid.
• Progression to adviser.

Practical Considerations

Other Information

You will be based at the East Grinstead Library, supported by a Supervisor. At the moment working days are Thursdays, starting as soon as possible.

You will need your own IT equipment and access to Wi-Fi for digital training. We ask for a minimum 6 months commitment , 4h a week.

Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring. 

When do I need to be available?

Details	Immediate

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Register your Interest