Volunteer Learning & Development Team Assistant/Guidance Tutor

Citizens Advice in West Sussex (North, South, East)

Register your Interest

  • Maintain the L&D e-mail account and phone line/ video calls to support our self-directed learners with their enquiries.
  • Help develop the L&D resource base by creating and testing case study examples, researching good practice examples in all enquiry areas and help recording ‘bitesize’ videos/ podcasts.
  • Assist the L&D team in the delivery of some training sessions.


  • Be friendly and approachable
  • Be non-judgemental and respect views, values and cultures that are different to your own
  • Have excellent verbal and written communication skills
  • Have good IT, research and numeracy skills.


All our volunteers get something different from their volunteering experience.  Some of the benefits include:

  • The chance to connect with new people and learn a lot about the community you live in.
  • Being part of a friendly and enthusiastic team of volunteers and staff with a shared purpose.
  • Training, development and experience to help strengthen your CV.

Practical Considerations

You will need your own IT equipment and access to Wi-Fi to complete training as we provide digital training and ask you to be pro-active when elements of these are self learning.  You can work remotely and/or from our Horsham or Shoreham offices.

When do I need to be available?

Details We are looking for a minimum commitment of 1 day per week (can be split over 2 days), for a minimum of 6 months.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training