Volunteer Money Adviser

St Luke's Advice Service

Register your Interest

St Luke’s Advice Service SLAS is a registered charity (no. 1094894) providing debt and benefit advice to people in need across Brighton and Hove. We are a free and confidential service, helping those who need us, for as long as they need us. We are a small friendly team working out of our office on Exeter Street near Seven Dials. We hold the AQS quality standard mark and are well known and respected within the city. The Christian ethos is core to the work of SLAS and this translates in dealing with problems holistically and looking at the whole person. We are committed to helping anyone who comes to our service, irrespective of gender, race, sexuality, age, disability or religious beliefs.

 

We are seeking an experienced individual with a background in money advice (financial advice/insolvency practitioner) who would like to join our money advice team in a volunteer capacity, assisting our clients in managing their money and budgeting, focusing on the right solutions for them. Our clients come to us from a range of backgrounds. Many of them have complex needs and mental health issues so an adaptable communication style is essential. We will support you through on the job training, alongside a fully comprehensive package including exams, leading to a recognised accredited money adviser qualification. Because of this, we are looking for someone who can give a minimum of a day a week, either as a whole or two half days for not less than a year.


Skills

  • Meeting with clients and building relationships to take detailed financial information, such as income and expenditure and using this to help the client to set a realistic budget

  • Working with our in house benefits advice team to check that individuals are claiming everything they are entitled to

  • Writing to creditors and agreeing a suitable solution such as repayment plans for debt, Debt Relief Orders or Bankruptcy Orders and navigating the process with the client

  • Managing and maintaining accurate client files, logging relevant information on our computer systems

 

You must be

  • Able to commit to a day a week as a minimum for at least one year

  • Confident at meeting new people

  • Able to build rapport and extract relevant information quickly and accurately, gaining a client’s trust is a key component of this role

  • Experienced in the provision of money advice

  • Empathetic and understanding of individual circumstances

  • Organised and able to manage your own case load


Benefits

  • Recognised money adviser accreditation after successful training
  • The chance to make a real difference to individual clients and build a strong rapport with them as you work to help them find the best solutions for their circumstances
  • Working with a small friendly dedicated team 

Practical Considerations

We are based in a residential property with toilets on the first floor and no lift access. The no. 27 bus passes nearby.

When do I need to be available?

Details We are looking for a day a week for at least one year
Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

18 Exeter Street
Brighton
East Sussex
BN1 5PG

Register your Interest

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