Volunteer Receptionist

Citizens Advice in West Sussex (North, South, East)

Register your Interest

We are looking for volunteers who are passionate in serving their local community.

Do you have spare time to offer your skills and knowledge welcoming clients who use our services?

This role at your local Citizens Advice will give you excellent opportunities to progress in other roles.


As a Receptionist, you will:

• Welcome clients and visitors
• Explain the advice process and offer information about our services
• Help clients navigate our resources
• Set up new clients, record client information and book appointments
• Administrative tasks.

As a Receptionist, you need to be:

• Friendly and approachable
• Open-minded and non-judgemental
• Confident to work independently
• Have good IT skills
• Aware of potential needs of vulnerable clients.


As a Receptionist, you will:

  • Gain experience within an administrative role, developing new skill which will support you towards future opportunities.
  • Be part of a client’s journey in getting them help and support they need.
  • Get to work with a variety of clients and situations, within a fun and diverse office.

When do I need to be available?

Morning Afternoon Evening

Where does this role take place?

Lower Tandridge Way
West Sussex
RH12 1PJ

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training