Volunteer Telephone Befriender

Volunteering Matters - LifeLines

Register your Interest

To provide telephone befriending to one or two beneficiaries per week for approximately 30 minutes per call. Through your conversations, you will be providing a connection to somebody who might be quite socially isolated and checking in on their wellbeing, acting as a link to accessing further support if necessary.

This role began as a response to the COVID-19 outbreak, in recognition of the increased levels of difficulty faced by many older people needing to shield and lacking additional support to help meet basic everyday needs.


  • Agreeing a mutually convenient time with your befriendee and consistently sticking to it.
  • Developing a rapport with your befriendee and managing the conversation, while remaining conscious of the need for excellent listening skills.
  • Paying close attention to any signs that your befriendee might be struggling to look after themselves or be lacking essentials that they need to manage daily life.


Volunteer Requirements

  • Interest in working with older people
  • A friendly and approachable personality and a warm telephone manner
  • Good levels of self-organisation and reliability.


  • We will provide you with an induction and full training for the role
  • Opportunities to meet and socialise with other volunteers
  • The opportunity to use your skills and experience to improve the lives of others.

Practical Considerations

  • Able to give at least half an hour of time per week
  • Able to commit to volunteering for a period of at least 3 months
  • You must have a phone with a call plan which includes both local landlines and mobile numbers
  • Two professional references.

When do I need to be available?

Details Phone calls to take place between 10am and 4pm, Monday to Friday
Morning Afternoon Evening

Register your Interest

  • Details
  • Equal Opportunities Policy or Statement
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • This role is adaptable for different abilities
  • Training