Welfare Rights Advisor

Terrence Higgins Trust (Brighton)

Register your Interest

As a Welfare Rights Volunteers you will help people with HIV to communicate physical and mental health problems in writing, solicit medical evidence from health professionals to build and support a case for benefit. This is an extremely valuable and rewarding role that will help to improve outcomes for people living with HIV in the UK.

The tasks you could complete as a welfare rights volunteer are as follows;

  • Advocate on behalf of clients by letter, over the phone and face to face to doctors and other health and social care professionals to gain clients supporting evidence for their claim form
  • To support clients at levels beyond first claim e.g. ‘reconsideration’, ‘Mandatory Reconsideration’ and appeal
  • Understand the limitations and boundaries of the service and signpost and refer appropriately
  • Inputting and updating client records on database and other paper based files
  • To take part in specialist training in benefits provided in house – Employment and Support Allowance, Personal Independence Payments and Universal Credit
  • To take part in other specialist training available through ‘Advice Brighton’ and ‘Brighton and Hove City Council’s Welfare Rights Unit’ specialist training where available.


• An interest in advocacy and justice

• An interest in understanding physical and mental health problems that affect people with HIV

• Ability to work as a team but to be self-motivated in day to day work

• Ability to work under pressure and be sensitive to the pressures of team members

• Be proficient in the use of computers with experience of Word, Outlook and databases

• Methodical with an eye for detail

• Good communication skills

• Ability to be non-judgemental

• Ability to maintain confidentiality

• Commitment to representing THT in a positive and constructive way.


• Opportunity to develop and update skills and gain new experiences

• Making a real difference to the lives of service users.

• Gaining skills that are likely to support you into employment in a related field fairly quickly - references given subject to THT policy

Practical Considerations

• Reimbursement of out of pocket expenses where possible

• Support and supervision

• Full training provided – internal and external training

When do I need to be available?

Start Date 01/01/2019
End Date 31/12/2019
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
    We will reimburse travel and lunch cost as required
  • Health and Safety
  • Induction
    Volunteer will complete a two day induction.
  • Insurance Cover for Volunteers
  • Appropriate for (e.g. 18+, LGBT, BME, Women only)
  • Suitable for a group of volunteers
  • Support on Offer
    All volunteers will have a Volunteer Manager assigned to them.
  • Training
    Ongoing training and role specific training is available