Welfare Rights Advisor
Terrence Higgins Trust (Brighton)
As a Welfare Rights Volunteers you will help people with HIV to communicate physical and mental health problems in writing, solicit medical evidence from health professionals to build and support a case for benefit. This is an extremely valuable and rewarding role that will help to improve outcomes for people living with HIV in the UK.
The tasks you could complete as a welfare rights volunteer are as follows;
- Advocate on behalf of clients by letter, over the phone and face to face to doctors and other health and social care professionals to gain clients supporting evidence for their claim form
- To support clients at levels beyond first claim e.g. ‘reconsideration’, ‘Mandatory Reconsideration’ and appeal
- Understand the limitations and boundaries of the service and signpost and refer appropriately
- Inputting and updating client records on database and other paper based files
- To take part in specialist training in benefits provided in house – Employment and Support Allowance, Personal Independence Payments and Universal Credit
- To take part in other specialist training available through ‘Advice Brighton’ and ‘Brighton and Hove City Council’s Welfare Rights Unit’ specialist training where available.
• An interest in advocacy and justice
• An interest in understanding physical and mental health problems that affect people with HIV
• Ability to work as a team but to be self-motivated in day to day work
• Ability to work under pressure and be sensitive to the pressures of team members
• Be proficient in the use of computers with experience of Word, Outlook and databases
• Methodical with an eye for detail
• Good communication skills
• Ability to be non-judgemental
• Ability to maintain confidentiality
• Commitment to representing THT in a positive and constructive way.
• Opportunity to develop and update skills and gain new experiences
• Making a real difference to the lives of service users.
• Gaining skills that are likely to support you into employment in a related field fairly quickly - references given subject to THT policy
• Reimbursement of out of pocket expenses where possible
• Support and supervision
• Full training provided – internal and external training
When do I need to be available?
- Civic Responsibility and Communities
- Health and Social Care
- Lesbian Gay Bisexual and Transgender
- Disabled Access
- Equal Opportunities Policy or Statement
We will reimburse travel and lunch cost as required
- Health and Safety
Volunteer will complete a two day induction.
- Insurance Cover for Volunteers
- Appropriate for (e.g. 18+, LGBT, BME, Women only)
- Suitable for a group of volunteers
Support on Offer
All volunteers will have a Volunteer Manager assigned to them.
Ongoing training and role specific training is available