Welfare Rights Volunteer - Advisor

Brighton Unemployed Centre (Families Project)

Register your Interest

Welfare rights volunteers will be providing our centre users with advice and support about their benefits’ claims.


Skills

As a volunteer you will need:

  • Experience of giving advice within a welfare rights setting, ideally in face-to-face sessions as well as by phone.
  • Knowledge of the benefits system, including out of work benefits (JSA / ESA / Universal Credit), disability benefits (ESA / PIP / Universal Credit), Tax Credits, Housing and Council Tax.
  • Awareness of the needs of vulnerable claimants & the issues they face accessing the benefits system.


Benefits

  • Volunteers receive in depth training in providing advice about welfare rights and the benefit system.
  • Volunteers get their travel expenses reimbursed (up to £5), are provided with training while performing the role and additional training opportunities as they progress if needed and available. 
  • Volunteers are also entitled to have a free meal when kitchen is open and a reference after 3 months of volunteering with BUCFP.

Practical Considerations

Volunteers are inducted into the group according to the following criteria:

  •         They have had relevant training and/or experience and are willing to attend annual refresher training sessions provided by the local authority.
  •         They shadow experienced advisors in drop-in sessions for at least 6 weeks.
  •          After at least 6 weeks of shadowing experienced advisors, the Project Coordinator assesses, in agreement with the new volunteer, their readiness for holding drop-in advice sessions or one-to-one appointments. If this is agreed, the Project Coordinator will arrange initial sessions or appointments and be on hand to support.
  •         They attend an individual supervision session in which the induction paperwork is completed. 


Limited parking around the centre and unfortunately no access for wheel chair users (centre accessible only through 2 flights of stairs).





When do I need to be available?

Details Currently available slots are on Tuesday morning and Thursday afternoon.
Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Prior House
6 Tilbury Place
Brighton
East Sussex
BN2 0GY

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training