Welfare Rights Volunteer - Advisor

Brighton Unemployed Centre (Families Project)

Register your Interest

Welfare rights volunteers will be providing our centre users with advice and support about their benefits’ claims.


As a volunteer you will need:

  • Experience of giving advice within a welfare rights setting, ideally in face-to-face sessions as well as by phone.
  • Knowledge of the benefits system, including out of work benefits (JSA / ESA / Universal Credit), disability benefits (ESA / PIP / Universal Credit), Tax Credits, Housing and Council Tax.
  • Awareness of the needs of vulnerable claimants & the issues they face accessing the benefits system.


  • Volunteers receive in depth training in providing advice about welfare rights and the benefit system.
  • Volunteers get their travel expenses reimbursed (up to £5), are provided with training while performing the role and additional training opportunities as they progress if needed and available. 
  • Volunteers are also entitled to have a free meal when kitchen is open and a reference after 3 months of volunteering with BUCFP.

Practical Considerations

Volunteers are inducted into the group according to the following criteria:

  •         They have had relevant training and/or experience and are willing to attend annual refresher training sessions provided by the local authority.
  •         They shadow experienced advisors in drop-in sessions for at least 6 weeks.
  •          After at least 6 weeks of shadowing experienced advisors, the Project Coordinator assesses, in agreement with the new volunteer, their readiness for holding drop-in advice sessions or one-to-one appointments. If this is agreed, the Project Coordinator will arrange initial sessions or appointments and be on hand to support.
  •         They attend an individual supervision session in which the induction paperwork is completed. 

Limited parking around the centre and unfortunately no access for wheel chair users (centre accessible only through 2 flights of stairs).

When do I need to be available?

Details Currently available slots are on Tuesday morning and Thursday afternoon.
Morning Afternoon Evening

Where does this role take place?

Prior House
6 Tilbury Place
East Sussex

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training